Privacy policy

K Bridge Medical Pty Ltd

Last updated: 10 September 2026

K Bridge Medical Pty Ltd (K Bridge Medical, we, us or our) is committed to protecting the privacy of personal information we collect and hold.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our business activities, including through the REJURAN Australia and New Zealand website at rejuran.com.au, our dealings with healthcare professionals, clinics, customers and business partners, and our education, training and event activities.

We handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal information we collect

The types of personal information we collect and hold depend on the nature of our relationship with you and may include:

• your name, email address, telephone number, address and other contact details;
• your clinic, practice, employer or business details;
• professional information, including your role, profession and, where relevant, professional registration or other credentials;
• information provided in connection with clinic onboarding, account applications and account administration;
• ordering, transaction and payment-related information;
• information provided when you register for or participate in education, training, REJURAN Academy, conferences or other events;
• correspondence, enquiries, complaints and other communications with us;
• information about your use of our websites and online services, including technical and usage information collected through cookies and similar technologies; and
• other personal information you choose to provide to us.

In limited circumstances, we may collect sensitive information, including health information. For example, we may receive patient information from healthcare professionals or clinics in connection with suspected device incidents, adverse events, product complaints, product safety investigations, regulatory reporting or other safety and vigilance activities.

This information may include patient initials or a de-identified code, information about an event or treatment, relevant clinical information, images or clinical notes, and other information reasonably necessary to assess, investigate or report the matter.

We only collect and handle sensitive information where permitted or required by law.

2. How we collect personal information

We may collect personal information:

• directly from you when you communicate or interact with us;
• when you use our websites, submit an online form, apply for or maintain an account, place an order or make an enquiry;
• when you register for or participate in education, training, REJURAN Academy, conferences or other events;
• from clinics, healthcare professionals, customers, businesses or other organisations with which you are associated;
• through our service providers and business systems; and
• from other sources where permitted or required by law.

Where practicable, you may interact with us without identifying yourself or by using a pseudonym. However, in some circumstances we may need to identify you in order to provide products or services, administer an account, verify professional or clinic information, meet regulatory requirements or otherwise deal with your request.

3. How we use personal information

We may collect, hold, use and disclose personal information for purposes including:

• establishing, administering and managing clinic and customer accounts;
• processing and fulfilling orders and managing our commercial relationships;
• communicating with healthcare professionals, clinics, customers, suppliers and business partners;
• responding to enquiries, requests and complaints and providing customer support;
• administering education, training, REJURAN Academy activities, conferences and other events;
• providing information about our products, education, events and other activities;
• sending marketing communications where permitted by law and managing communication preferences;
• maintaining product and supply-chain traceability;
• receiving, assessing, investigating and reporting suspected device incidents, adverse events, product complaints, product quality issues and other safety or vigilance matters;
• managing recalls, field safety corrective actions, regulatory inquiries and other product safety or regulatory matters;
• maintaining, protecting and improving our websites, systems, products, services and business operations;
• detecting and preventing fraud, misuse or unlawful activity;
• complying with our legal and regulatory obligations; and
• otherwise carrying out our business activities where permitted by law.

We may also use or disclose personal information for another purpose where you have consented to that use or disclosure, or where it is otherwise permitted or required by law.

4. Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

• our employees and contractors who require the information to perform their duties;
• professional advisers, including legal, regulatory and other professional advisers;
• service providers that assist us with ecommerce, website hosting, email, customer relationship management, cloud storage, information technology, communications, education, training and event administration;
• healthcare professionals, clinics and other relevant parties where reasonably necessary in connection with an enquiry, complaint, product safety or vigilance matter;
• regulators, government agencies and other authorities where required or authorised by law; and
• other persons where you have consented to the disclosure or where disclosure is otherwise permitted or required by law.

We do not sell or rent personal information.

5. Overseas handling of personal information

Some third-party service providers that support our business may process or store personal information using systems or infrastructure located outside Australia.

Where we disclose personal information to an overseas recipient, we take reasonable steps in accordance with applicable privacy laws in relation to that disclosure.

6. Cookies, analytics and online advertising

Our websites use cookies and similar technologies to provide website functionality, understand how visitors interact with our websites, improve our online services and support our advertising activities.

We may use third-party services, including Google services, for website analytics, advertising and measuring the effectiveness of advertising. Depending on the services used, these technologies may collect information such as your IP address, browser or device information, pages visited, website interactions and other online activity.

You can manage cookies through your browser settings and, where available, through cookie or privacy controls provided on our websites. Disabling certain cookies may affect the functionality of parts of our websites.

Our websites may contain links to third-party websites or services. Those third parties have their own privacy practices and we are not responsible for how they handle personal information.

7. How we hold and protect personal information

We may hold personal information electronically in our business systems and through service providers, including ecommerce, email, customer relationship management, cloud storage and education or event management systems.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Where personal information is no longer required for a purpose for which it may lawfully be used or disclosed, we take reasonable steps to destroy or de-identify it where required by law.

8. Marketing communications

We may send you information about our products, education, training, events or other activities where permitted by law.

You may opt out of receiving marketing communications at any time by using the unsubscribe function in the relevant communication or by contacting us.

Opting out of marketing communications will not prevent us from sending communications that are reasonably necessary in connection with your account, orders, product safety matters, regulatory requirements or our business relationship with you.

9. Access and correction

You may request access to personal information we hold about you or ask us to correct personal information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below.

We will respond to requests in accordance with applicable privacy laws. There may be circumstances in which we are permitted to refuse access or correction. Where required by law, we will provide reasons for doing so.

10. Privacy complaints

If you believe that we have not handled your personal information in accordance with applicable privacy laws, you may make a complaint using the contact details below.

Please provide sufficient information for us to understand the nature of your complaint. We will acknowledge and investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available from the OAIC at oaic.gov.au.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our business activities, systems, service providers, legal obligations or privacy practices.

The current version will be published on our website and will state the date on which it was last updated.

12. Contact us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

K Bridge Medical Pty Ltd
417 Malvern Road
South Yarra VIC 3141
Australia

Email: info@kbridge.com.au